All faulty goods will be replaced where possible, or money refunded in the event that a replacement is not available. Refunds will be made in the same method of payment used for the purchase, where possible.
If you simply change your mind about a product, an exchange or refund is available, provided you return the goods* in the same condition in which you purchased them, in the original packaging, and with your receipt, within 14 days of the goods being received. If you wish to return goods purchased on-line, please email us to obtain a Returns Authorisation Code, which will be emailed back to you by return. Once you have this code, please return items in their original packaging, securely and protectively packaged, to: fabulous, 20 Lower Mall, Royal Priors Centre, Leamington Spa, CV32 4XU, UK. fabulous cannot take responsibility for returned items which do not reach us, or which arrive damaged, so we strongly suggest you send returned goods via Royal Mail Special Delivery or similar secure, insured method. fabulous does not refund postage costs.
If you have purchased the items* in the store, please bring them back in their original packaging, along with your receipt, in the same condition in which you purchased them, and we will happily exchange your items for something else more suitable, give you a credit note for the value of the goods (valid for 12 months), or offer you a refund in the event that there is nothing suitable available. Items must be returned within 14 days of purchase. If you do not have a receipt, we will happily offer you an exchange or credit note.
(*We regret that for hygiene reasons, earrings may not be returned, unless faulty.)
Unfortunately, we cannot give full refunds for goods which are in our Sale ('Up to 60% off' or 'Sale' sections), whether bought on-line or in-store, but will be happy to exchange them for another item. If you have purchased something in the sale which you change your mind about, please contact us within 14 days and we will arrange for a credit note to be issued.
When you place an order with us via our website, your name will automatically be added to our database, and you will receive our monthly Newsletter, 'fabulous Days'. To unsubscribe to this, simply click the 'Unsubscribe' button on the first edition which you receive, and you will be removed from our mailing list.
fabulous Treats Vouchers are available in-store and on-line, in denominations of £25, £50 and £100, or any combination of these. They are valid for 12 months from date of issue, and must be signed by an authorised member of staff, have a 'valid to...' date and contain an official fabulous authorisation code in order to be valid. Vouchers can be used as a method of payment for goods in-store or at a fabulous to You event. They cannot be exchanged for cash or credit notes, and cease to be valid 12 months after issue. fabulous reserves the right to decline to accept vouchers it believes to be forgeries.
fabulous runs a Privileged Customer scheme available to customers who have spent £300 or more with us, and joined our Mailing List. For full details of the Privilege Scheme, please visit the Privilege Page.
fabulous is a trading name of Fabulous Collections Ltd. Any attempts to copy or imitate fabulous in a way deemed to be an infringement of copyright will be dealt with seriously.
