We have a vacancy in our eCommerce team, based in our Leamington Spa office, on Park Street.
eCommerce and Online Merchandising Assistant
This is a full-time role, reporting to the eCommerce and Digital Marketing Manager.
To be responsible for fulfilling all online customer orders, for the Fabulous and Mantra websites, delivering excellent customer service. Managing customer enquiries by phone, email or webchat; dealing with exchanges or refunds; helping customers with their enquiries. Supporting the eCommerce Manager to ensure the website exceeds its sales targets.
To be responsible for all aspects of online product activity, including uploading and removing products from the website; writing compelling and SEO-friendly descriptions; updating web pages; taking ownership of online merchandising, in terms of flagging products into categories and updating menus, layout and linked products.
Skills Required: Excellent attention to detail; extensive use of email and online systems; IT literate; interest in, and commitment to, online retail; good spelling, grammar and punctuation; and a friendly and outgoing manner. Ability to multi-task and work to deadlines.
Salary: £14,625 to £15,625, depending on experience.
If you are interested, please email Pallavi with your CV in the first instance.
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