1. Becoming a Member
When we had our physical stores - once you had spent £300* with us, in-store, you became eligible to join the Privilege Club - as long as you were on our in-store Mailing List. You had to be on our Mailing List in order to qualify as a Privilege Customer.
Privilege Club members in our stores were sent a pink 'Privilege Club' card to identify them as a privileged customer, containing their name and membership number.
*Spend had to be recorded against your name on our in-store till. In-store, only customers who had joined our mailing list had their spend recorded against their name. In-store and online, only purchases made by you, using your own personal details, counted as recorded spend against your name. Purchases made by other people, as a gift for you or on your behalf, were not counted towards your personal recorded spend. You had to place each order from the same email address or give the same name in-store in order for us to register it against your record.
2. Benefits of Membership
Members were rewarded with special offers, early-bird booking for events and extra discounts during special promotions. **From August 2017, you also received 10% off every in-store purchase, excluding Nomination and Sale items.
3. Privilege has changed
Now that we no longer have physical stores, we will not be adding any new members to our Privilege Club. However, if you already a Privilege Club member, we will continue to honour your discount online, if you let us know. If you’d like to use your discount online, email us on firstname.lastname@example.org from the email address you use for online shopping, and we’ll send you a unique code to allow you to spend online too, at 10% discount. Your 10% discount CANNOT be used on Sale items.
4. Terms and Conditions
Fabulous reserves the right to amend, alter or suspend the Privilege Club at any time, without notice. From time to time, brands and designers may choose to be removed from Privilege Club offers. Fabulous reserves the right to alter discounts or exclude certain brands without notice.
Customers shopping in-store were only eligible to join the Privilege Club if they signed up to our Mailing List. Only purchases made after a customer had joined the Mailing List counted towards Privilege membership or recorded spend. If you were not on our mailing list, any purchases you made were not counted as recorded spend, and therefore weren't taken into account.
Joining the Fabulous mailing list enabled Fabulous to keep in touch with customers with regular mailings, including, but not limited to, postcards and catalogues. It also enabled us to track purchases made by each customer, as we asked you for your name when you made a purchase. This information was used by us to analyse which designers you were interested in. It was not, and will not be, passed on to any third parties.
*In order for any purchase to count towards becoming a member of the Privilege Club, or in order for any purchase to count towards Privilege Vouchers, it must be recorded against your name on our in-store EPOS system or against your name on our website.
Fabulous will do everything possible to ensure the accuracy of information held regarding the Privilege Club, including all purchases made. However, we cannot take responsibility for software, hardware or other system errors. If you feel that your purchases have been calculated incorrectly, please bring it to our attention on 01926 335800 as quickly as possible, and we will look into it for you.
Fabulous reserves the right to refuse permission for individuals to become members of the Privilege Club, even if recorded spend levels exceed £300.