Returns and Exchanges
If you change your mind about a product, we are happy to offer you an exchange or refund, provided you return the goods in the same condition in which you purchased them, in the original packaging, and with your receipt, within 14 days of the goods being received. We do not accept earrings for return or exchange, due to H&S issues.
If you wish to return or exchange goods purchased ONLINE, please email firstname.lastname@example.org with the reason for return or the item you wish to exchange. We will provide you with a Returns Authorisation Form.
Fabulous cannot take responsibility for returned items which do not reach us, or which arrive damaged, so we strongly suggest you send returned goods via Royal Mail Recorded or Special Delivery or similar secure, insured method. Fabulous does not refund postage costs, for either your original order or your return - unless we have made a mistake.
Any bespoke items ordered through Fabulous, i.e. engraved items or made to order, CANNOT be returned or exchanged. These are exempt from the 'cooling off' period in the distance selling regulations, so please double check your instructions at the checkout.
All faulty goods will be repaired in the first instance; replaced or refunded in the event that a replacement is not available. Refunds will be made in the same method of payment used for the purchase.
For items bought as Christmas gifts, we are happy to extend the EXCHANGE period only (not refund) for 14 days after Christmas.
Please visit https://webgate.ec.europa.eu/odr for the Online Dispute Resolution platform