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Terms and Conditions

Returns and Exchanges

All faulty goods will be replaced where possible, or money refunded in the event that a replacement is not available. Refunds will be made in the same method of payment used for the purchase, where possible.

If you simply change your mind about a product, an exchange or refund is available, provided you return the goods* in the same condition in which you purchased them, in the original packaging, and with your receipt, within 14 days of the goods being received when purchased online or in one of our fabulous stores. If you wish to return goods purchased on-line please return items in their original packaging, securely and protectively packaged, to: fabulous, 20 Lower Mall, Royal Priors Centre, Leamington Spa, CV32 4XU, UK with your order number and name and a note to let us know whether you'd like a refund, exchange or credit note. fabulous cannot take responsibility for returned items which do not reach us, or which arrive damaged, so we strongly suggest you send returned goods via Royal Mail Special Delivery or similar secure, insured method. fabulous does not refund postage costs.

If you have purchased the items* in the store, please bring them back in their original packaging, along with your receipt, in the same condition in which you purchased them, and we will happily exchange your items for something else more suitable or give you a credit note for the value of the goods (valid for 12 months), provided you return the items within 28 days of purchase. If you would prefer a full refund in the event that there is nothing suitable is available, items must be returned within 14 days of purchase, with your receipt.

Unfortunately, we cannot give full refunds for goods which are in our Sale (or 'Last Chance' items), whether bought on-line or in-store, but will be happy to exchange them for another item. If you have purchased something in the sale which you change your mind about, please contact us within 14 days and we will arrange for a credit note to be issued.

On-line Orders

When you place an order with us via our website, your name will automatically be added to our database, and you will receive our regular email newsletter telling you about new products. To unsubscribe to this, simply click the 'Unsubscribe' button on the first edition which you receive, and you will be removed from our mailing list.

fabulous Gifts Cards

fabulous Gift Cards are available in-store and on-line, in any denomination between £5 and £500. Gift Cards can be used as a method of payment for goods in-store or at a fabulous event, or can be set up by fabulous as an on-line code. They cannot be exchanged for cash or credit notes, and cease to be valid 12 months after issue. fabulous reserves the right to decline to accept cards it believes to be forgeries.

Privilege Card

fabulous runs a Privileged Customer scheme available to customers who have spent £300 or more with us, and joined our Mailing List. For full details of the Privilege Scheme, please visit the Privilege Page.

Trading Name and Style

fabulous is a trading name of Fabulous Collections Ltd. Any attempts to copy or imitate fabulous in a way deemed to be an infringement of copyright will be dealt with seriously.